Efficient, I know in your business you wanted him. Could effective in your spent, and sure you still to rich for what do want in strategic plan. F. Curtis Barry and Company recently released an exclusive guide that enables contact centers of all size to immediately realize cost reduction and improve efficiency. The guide, titled “Cost reduction and Productivity Improvement Assessment” contain more than 70 ways that a contact center can cut costs, increase productivity, and improve its customer service, simultaneously.
F. Curtis Barry and Company has comprised the guide through more than 20 years of experience in operations and fulfillment consulting for call centers and other multichannel business systems. The assessment and tips provide information specific to the needs and contact centers and includes tips that will work despite the scheduling and staffing models, service levels and technology used. The guide is ideal for call and content center operation looking to increase volume without compromising efficiency or call effectiveness. Check the guide out online at http://www.fcbco.com/service/25-ways-contact-center.asp.
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